1
Shipping
All orders will be processed and be shipped within 1 week. All orders will be shipped by Australia Post. Currently shipping Australia wide only. International Shipping is currently not supported.
2
Returns
Returns are accepted on a case by case basis. The buyer will have to cover the cost of shipping and be responsible for safely packing the products being returned. All pieces must be received in the condition they were purchased.
Contact us at hello@dirtyjayclay.com.au for returns.
3
Replacements
We ensure that we package and protect our mugs so that they arrive to you in one piece, however in the very unlikely case your item arrives damaged/broken you will need to send us a photo of the damaged goods and we will refund you or send a replacement. It is important to note that Dirty Jay Clay only makes one-off's, therefore you will have to select from what is available at the time which will be different from what you originally purchased.
4
Custom Orders
We do not offer custom orders.
Policies
All mugs are handmade, this means there will be natural variations in finish and size. All listed dimensions are approximations.
All glazes used are food safe. While some pieces can be microwave and dishwasher safe, it is recommended to hand-wash all ceramics for their longevity.
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